UAE Exchange Customer Service Week: Celebrating the king called customer

UAE Exchange, in alignment with International Customer Service Week (30^thSeptember to 4^th October, 2012), celebrates its customers with special events and offers, reinforcing its commitment to offer its customers unparalleled experience.

‘Customer is the King!’ goes the saying. UAE Exchange, the leading global remittanceand foreign exchange brand, treats each of its over 3.5 million customers, worldwide, in this royal fashion. It is this culture of keeping customers at the top of the pyramid of priorities, which makes UAE Exchange click. The remittance brand, in line with the International Customer Service Week (30^th Sept. to 4^th Oct. 2012), has lined up various exciting events, customer reward programmes and more, across its operations in multiple countries.

In the UAE, the flagship market of UAE Exchange, every customer is pampered, resulting in incessant celebrations across the 122-branch network spread out in the country. These celebrations, with special events, offers and more, shine brighter during this special week. In line with the vision of the regulatory authorities for the occasion, UAE Exchange reinforces its commitment to offer world class customer service, while thanking and rewarding customers for their loyalty and trust.

The strong culture of customer service is imbibed by each of the team members, right across the organisation. Every product, service or process is engineered towards enhancing customer experience. So no matter which branch the customers walk in to, in any part of the world, they will get the same attention and quality of service. Pro-active thinking for the customers has enabled the global money transferrer to offer a wide range of services to address multiple financial requirements, under a single roof. Customers can avail money transfer, currency exchange, payment solutions and more at the same branch, thus making UAE Exchange a true financial supermarket.

The same culture of customer service reflects in every aspect of UAE Exchange. The trusted remittance partner that contributes over 6% to the global remittance volume, takes great care of the compliance aspects, securing every process and making every transaction safer for the customers. Latest in technology is adopted to improve the processes, reduce turnaround time and enhance the customer convenience. Promotions are devised to bring more delight to customers with high-value prizes, thus being instrumental in realising their long-standing aspirations.

Surpassing customer expectations is an old habit of UAE Exchange, which has won the brand many accolades from various quarters. This culture of uncompromised customer service, nurtured by          UAE Exchange, globally, ensures delight to its over 3.5 million customers. The largest global network, of over 630 branches in 30 countries, is dedicated in the service of the king called customer, whose smile of satisfaction is what UAE Exchange always yearns for.

For more information,log on to www.uaeexchange.com or visit your nearest UAE Exchange Branch Today!

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UAE Exchange makes bill payments easy for ADDC customers

UAE Exchange joins hands with Abu Dhabi Distribution Company (ADDC) for utility bill payments. Customers can now walk in to any of the over 122 branches of UAE Exchange, across the UAE, to pay their electricity and water bills.
Customers of Abu Dhabi Distribution Company (ADDC) can walk in to any of the widely networked
UAE Exchange branches in the UAE and pay their electricity and water bills easily. This new convenience is the result of the tie-up between the leading global remittance and foreign exchange brand and the Emirate’s distribution company.

“Every partnership should bring more convenience to the customers. This aim drives us to bring meaningful partnerships. Our latest tie up with ADDC is an outcome of this thinking for the customers. Utility bills need on time clearance to ensure seamless supply. We are glad that through this strong relationship, we could bring this facility, essential to sustain a smooth lifestyle for our customers.”, said Mr. Promoth Manghat, Vice President – Global Operations, UAE Exchange.

“Both UAE Exchange and ADDC address the most essential requirements of the customers. Both the entities understand the importance of bringing the best to customers. It is this common passion, which has brought us together. We are very happy to join hands with UAE Exchange. We are sure that the wide network and goodwill that UAE Exchange enjoys, across the UAE, will help our customers to clear their bills in a hassle-free manner.”, said Eng Mohamed Bin Jarsh, Acting General Manager of ADDC.

Customers can choose to pay their ADDC bills from any of the over 122 branches across the seven emirates, of which 34 branches are in Abu Dhabi alone. The global money transferrer also has 14 branches in the Dubai Metro Stations. It is the only remittance brand to provide such a convenience to the Dubai Metro commuters.

The utility bill payment convenience is among the many offered a UAE Exchange counters, including money transfers, foreign currency exchange, payroll solutions, credit card bill payments, school fee payment and more. When customers walk in, they can address multiple financial requirements under a single roof. ADDC bill payment is the latest service added in this financial supermarket.

The event to announce this tie-up was attended by senior officials of
UAE Exchange and Abu Dhabi Distribution Company, special invitees and the Media.

For more information log on to www.uaeexchange.com or www.uaeexchangeblog.com

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